Cancellations & refunds

Before your Baseline Mind Map is delivered, you can ask for a full refund within 7 days of payment, for any reason, and we will process it within 7 working days.

After the Baseline Mind Map has been delivered, the Foundation fee is not refundable — the work it pays for has been done. The monthly component is still refundable pro-rata as below.

Cancel any time from your dashboard. Your plan stays active until the end of the period you have paid for, and we do not charge you again. We do not pro-rate a month you have already started using, except where the service was unavailable through our fault.

Unused minutes do not carry over. Extra minutes beyond your plan are never charged unless you explicitly approve them first.

If the service was down, a report failed to arrive, or a safety alert did not reach you, write to [email protected]. We will refund that period without argument. This is not a goodwill gesture — it is what you paid for and did not receive.

Your reports and your child’s Mind Map stay available to you, and you can export them at any time. Your child simply stops being able to chat. If you want everything deleted instead, one button in your dashboard does that permanently.

Refunds go back to the original payment method through Razorpay, typically within 5–7 working days. GST already paid on a refunded invoice is credited through a credit note.